Frequently Asked
Questions

Returns

We LOVE and want happy clients who are thrilled with their pieces! And if you are not, exchanges, and returns to store credit are allowed.


As is standard in the Bridal Industry, due to the delicate nature of handmade bridal items, custom / bespoke pieces and costs incurred with made to order special occasion items: a no refund, or cancellation policy is necessary. Exchanges, and returns to store credit are allowed.

However, to help avoid the need for this in the first place... we are available to answer as many questions as you have about our pieces... as well as to provide HONEST styling guidance about if the piece that you are interested in will create the look you want.

Please just ask, we are always happy to help! We are pretty amazing at Bridal Styling, and after we style you... you aren't going to want to return or exchange it anyway!

By placing your order you acknowledge, agree and accept all of the EDEN LUXE Bridal shop policies and acknowledge, agree and accept that all orders fall under a no refund or cancellation policy, and returns to store credit and exchanges are allowed as detailed in Returns Section. Gift Cards are non cancellable, non refundable, and they do not expire. 

To start a return - visit the ELB Returns Center

Please Note:

Items being sent back for return or exchange must have all original tags attached, be in unworn, undamaged condition, and must be shipped back in the original packaging within 14 days of carrier verified delivery as shown in tracking.

Items shipped back after this time are not eligible for exchange or return. (*As long as it's dropped at the Post within that 14 day time frame - that's fine. We realize it will take a bit longer to return to us once you have shipped it.)


Bespoke / Custom / Gemstone / Pearling Added items and Veils been made especially for you and are not eligible for store credit or exchange. 
Sale and Clearance items are final sale and not eligible for returns to store credit or exchanges.

Items arriving back to us in damaged condition are not eligible for exchange or return. Tiaras don't magically fall apart, bend out of shape, or break in half inside of intact well packed shipping boxes, and we video the opening / processing of all returns coming back to us so there is absolutely no confusion about the condition of the returned items as they are coming out of the box that we have received from a client.

We have been working with tiaras for SO many years - that we really can tell if it was broken during use or attempted use before it went into the box as a return - and also how that breakage would have occurred.

Handmade Bridal Adornments are made from very delicate and costly materials, and as a small boutique studio and an Artisan... not a Huge Corporation - we simply cannot absorb the types of costs associated with theft, loss, buyer damage during use, "it suddenly broke at, before, during or after my hair trial" (we all know things don't just suddenly or spontaneous break without someone doing something to break them), etc... and any number of other situations that a large company can. 

That being said... I personally have earned over 1170 + glowing Feedbacks from my Etsy Shop - EDEN LUXE Bridal, as well countless more real and independently verified reviews here on our site. I am EXTREMELY EASY to work with... a very nice person and believe in ethics in all things and Good Karma.

I personally work very hard to make sure that all of my clients are happy and have nothing but wonderful things to say about me and my creations and I promise that I will make every reasonable attempt to work with you to try to help solve any unforeseen issues that may occur.

However, shop policies are detailed so you are aware of ahead of time, and also there to provide a definitive framework of appropriate expectations and avoid unscrupulous claims, manipulative bullying and just ridiculous client shenanigans. You would be shocked at some of the things I've heard over the years! I'm always happy to help and work with clients to make them happy, but there must be guidelines and boundaries.

Visit our Returns Center to get things started.

DOMESTIC (USA) CLIENTS::

Once you visit our Returns Center you will receive an email with what to do next and the return shipping label with a Return Authorization number. To cover the cost of your return shipping, $8.95 will be deducted from the amount of the return going to your store credit you will receive via an emailed Gift Card once your return is processed.

INTERNATIONAL CLIENTS:

If you are an International Client please visit our Returns Center to begin the returns process. You will receive your Return Authorization number and instructions of what to do next via email - including the return address to ship your items back to.

It is HIGHLY recommended to use a trackable and insured method like USPS Priority Mail of FedEx when shipping back the piece you would like to exchange.... if you have insurance - your lovely piece is protected from loss / damage during transit, we are unable to provide you with a return shipping label and are not responsible for items that do not arrive or arrive damaged.

Items that arrive damaged, have been worn, are not sent back in the original packaging, or do not have the original undamaged tags attached -  will not be eligible for exchange nor returned to sender unless requested and we have sent you an invoice to cover reshipping of your item back to you.  

Bespoke / Custom / Gemstone / Pearling Added items have been made especially for you and are not eligible for store credit or exchange.  

Sale and Clearance items are final sale and NOT eligible for store credit or exchange.  

I'M EXCHANGING AN ITEM PURCHASED WHILE ON SALE, WILL MY NEW ITEM BE DISCOUNTED TOO?

Just like in every other store in the world... sale pricing only applies during a sale itself, and if you are returning or exchanging an item that was purchased during a sale... that does not mean that any piece you would like to exchange to will be at the same discounted sale pricing.

Whatever the price of the item you are selecting instead -  will be at its current pricing at the time of the exchange.  

Any left over funds will be available to you in Shop Credit to use towards other bridal accessories and other non-fine jewelry items, refunds are not processed for the remaining balances. Shop Credit will be valid for 2 years from the date of original purchase. 


Pieces must be shipped back to us within 14 days of delivery. It just needs to be dropped at the Post within 14 days - we understand that it will take a few days more to arrive.

Please make sure that your item is packed well in all of the ORIGINAL PACKAGING so it arrives back without damage. 

Items shipped back after the 14 day post delivery timeframe, or without the original packaging, or tags unattached, or arriving to us damaged or missing parts will not be eligible for return or exchange.

Once we receive your item - please allow 7-10 days for inspection of the item and for a gift card to be issued to you for the amount of the item you have purchased and are returning, minus $8.95 if we have sent you a return shipping label and the original shipping paid. Please note- we are unable to credit taxes or duties paid on International orders as those payment have been made by the carrier to the appropriate organizations.

Just enter the code for the gift card you will have received via email, and if the bridal accessory piece you would like to exchange your original purchased piece for is greater in price than the piece you originally purchased... you will just add an additional method of payment when checking out.

If the piece you would like to change to, is less in price than the piece you originally purchased... --- the balance will remain on your gift card to be used at a later date, refunds are not processed for any balance remaining.

Store credit for exchange of Bridal Accessories must be used within 2 years of original date of purchase towards other Bridal Accessories. I.e.Tiaras, headpieces, veils, earrings, bracelets, necklaces, or other non-fine jewelry items.

*Fine Jewelry items are defined as: engagement rings, wedding bands, rings and items made in precious metals like 14 or 18k Gold or Platinum, or rings, earrings, bracelets and necklaces that have genuine diamonds and / or genuine gemstones in them. Things you would find at a traditional fine jewelry store.

Store Credit can also be gifted to someone else if you would like to do so- please let us know and we can reissue it to whomever you would like instead.

Buyer is responsible for shipping costs both ways.  We are not able to be responsible for non-arrival of pieces sent back for return or exchange, or pieces that have been damaged by the client during use or attempted use or by the Post on it's way back to us because it wasn't packed well, so please pack it back up carefully to protect the item in transit.

 

Other Important Return / Exchange Notes:

Regardless of wedding / wear date, or you have just decided to forgo a headpiece or decline to exchange to another non-fine jewelry bridal accessory item (See definition below) - because either the wear / wedding date has passed, or there isn't anything else desired in our current collection, or for any number of reasons or situations... please note - refunds will not be processed. The amount of the returned item(s) will remain available to you via gift card.  

*Bridal accessory items, are non fine jewelry items. i.e. Veil, Tiara, Crown, Headpiece, Earrings, Necklace, Bracelet, or any other any non fine jewelry item. Funds from purchase of bridal accessory items must be used towards other bridal accessory items, not rings or fine jewelry and vice versa.  

We anticipate it will be love at first site with you and The Mrs. Clutch.

While breaking up is hard to do, if you're not completely satisfied with your clutch, they will accept a return or exchange within 14 days of the delivery receipt date.

If you need to return or exchange an item, please contact The Mrs. Clutch at hello@themrsclutch.com. They will notify you via e-mail of your refund once they have received and processed the returned item.

Please note: All shipping, returns and exchanges of this item will be handled directly by The Mrs Clutch. 

Clutches must be in their original condition and packaging with no signs of wear.

We advise our customers to handle with care to prevent soiling of the silk. If the clutch is returned with signs of wear or soiled silk, we will not be able to process the return or exchange. Customers are responsible for all postage fees to send the clutch back to our facility. The Mrs. Clutch will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Shipping

We ship Worldwide

Ready to Ship items are typically processed for shipping within 3-5 Business Days after purchase. During Wedding Season (Jan-Oct.) Please note... COVID related help shortages and supply chain delays may sometimes cause this to be a bit longer. 

Made to Order items vary for production timeframe and those timeframes are noted in each listing on an individual basis.

These are NOT exact production / shipping timeframes, and may vary slightly depending on current volume of orders, time of year, which items were purchased, unexpected supply chain shortages for materials, parts and components needed for production or shipping that are`outside of our control, etc. 

The timeframe noted next to the shipping method that you have chosen upon checkout - is the Transit Time that it will typically take for a parcel to arrive - once your item is ready to be shipped out, and it is dropped at the Post or given to Fedex, UPS, or DHL.

I.E. - Choosing FedEx Overnight at checkout as the shipping method- does NOT mean that your item will ship out immediately and arrive the next day, nor that choosing Priority Mail 2-3 Day shipping means your parcel will arrive in 2-3 Days from the date of purchase. It means - that when your item is finished and READY to ship out - that it will ship via the Shipping Method you have chosen at checkout. 



*Please note...
Again, just because the Shipping TRANSIT TIME at checkout says 2-3 Business Days, that DOES NOT mean that your piece will arrive at your doorstep in 2-3 Days.  

Shipping Timeframe / Production Timeframe is clearly noted in each listing - and states whether a piece is Ready to Ship out (in 3-5 Business Days) or Made to Order, and will ship out within XYZ Weeks after purchase, via the shipping method purchased at checkout.

We ARE often able to accommodate Rush Orders - and if you need assistance please don't hesitate to Text Message or WhatsApp us - and we will get back to you as soon as possible to let you know if we are able to accommodate your Rush Order.

We typically answer messages within 24 hours 10am - 6pm EST - but do often answer messages much more quickly as time permits.  

Please note: EDEN LUXE Bridal does not allow cancellations, process refunds, and is not able to make exceptions, and an attempted dispute / chargeback will not be won because the buyer did not read the production timeframe before purchase, and inaccurately assumed that the Shipping Transit Time was when the item would arrive. Or is "freaking out", or "uncomfortable" with it arriving so close to the wedding date, or it missed the wedding, event, or other wear / gift date - because the information that has been laid out in great detail for our clients so they are aware of everything prior to purchase - wasn't read. 

We have clearly noted all of these details for a reason, so please, please read them - and if you aren't sure - just ask, we are ALWAYS happy to help! 

It is the Client's responsibility to read the information posted in the listings prior to purchase.

Again, we are often able to accommodate Rush Orders if you have inquired, and we have agreed prior to your purchase. 

If you have an urgent deadline please message us and we will do our best to attempt to accommodate your request, but cannot guarantee that we will be able to do so unless this arrangement is made with us ahead of time prior to order being placed.

There are also multiple options of Shipping Upgrades available for purchase at checkout for much faster delivery.

Please note: We do not overcharge for Shipping Fees, your paid fees cover the postage charges and packaging. (Just thought you would want to know... )

Additionally, please note any International duties or fees charged by your government for customs are always the Buyers responsibility.

EDEN LUXE Bridal has no way of knowing what fees may or may not be charged to you... and if duties or customs fees are charged by your country's Government, they are always paid by the Buyer directly to that Government's Postal Service or Customs Board.  

Please note, by purchasing our unique, elegant and exquisite items... you have chosen to support an extremely small Atelier, Studio and company.

Both I and my family all thank you very much for doing so! 

Please keep in mind many of our gorgeous pieces are Bespoke or Made to Order. All items have the Production Timeframe noted in each product listing. Production timeframes are not exact guaranteed ship dates – they are general production timeframe guidelines. 

These timeframes are our best estimates for production and time until shipping, as a small exclusive Atelier, during high wedding season (Jan-Oct) due to Covid related supply chain and shipping delays, along with the sheer volume of orders and Bespoke pieces ordered, sometimes it may take a bit longer for your order to be completed or readied for shipping. 

We will do our best to accommodate date requests made after an order has been placed, but cannot guarantee exact delivery dates unless arrangements have been made and agreed upon per our production schedule prior to the order being placed.

These dates are in each and every listing and it is the clients responsibility to read them and plan accordingly, as well as let us know their wedding date so we can help them choose the most appropriate shipping method to ensure their items arrive in time.

Just a reminder - "Amazon-esque" lightning quick shipping speed is just not realistic when working with an extremely exclusive Atelier that focuses on exquisite Bespoke  / Custom pieces and is obsessed with Old-World craftsmanship and gorgeous perfection... which is why you are here in the first place. 💕 

I DO need to sleep and pay attention to my husband, human and furry kids or they will not be happy, and we all know how that goes. That typically doesn't end well...

So, I personally REALLY APPRECIATE that you all are PATIENT while we pack up your "lovelies" and during wedding season (Jan-Oct) - please remember due to the sheer number of orders at a small Atelier, it can sometimes take a few to several extra business days (M-F) to get everything done and prepared for the trip to the Post.

We do not just throw things in boxes with some bubble wrap to get it out the door to you, our pieces go through an additional final inspection, and then are beautifully and carefully packaged which takes time.

If we talked about your wedding date, and I said it will be there before then... it will DEFINITELY get there in time for your wedding date or event! Pinky swear!!!

Refunds and cancellations of orders will not be processed for client error in missing or misreading the made to order production timeframe in the listing of the item ordered, and as a result the piece ordered isn't available in time or misses the wear date or intended purpose for the item purchased.

If a client has made this error and we have been made aware after the order has been placed, of course we will do our best to try and help complete your piece in time when possible, and if it is not possible we will assist you in choosing another piece that can make it in time and recommend the appropriate shipping method needed to help you have something beautiful to wear on your big day. We love happy beautifully adorned clients!

If your wedding has passed due to the above scenario- and the piece is in process and has not yet shipped, we will either assist you in choosing a piece that is able to make it in your requested timeframe or provide a store credit for the amount of your purchase for you to use at a later date.

Pieces are put into production immediately upon ordering and EDEN LUXE Bridal does not allow cancellations, process refunds, and is not able to make exceptions, and an attempted dispute / chargeback will not be won because the buyer did not read the production timeframe before purchase, and inaccurately assumed that the Shipping Transit Time was when the item would arrive, or is now "freaking out', or "uncomfortable" with it arriving so close to the wedding date... it missed the wedding, event, or other wear / gift date because the information that has been laid out in great detail for our clients so they are aware of everything prior to purchase - wasn't read. 

It is the Client's responsibility to read the information posted in the listings prior to purchase. 

We have clearly noted all of these details for a reason, so please, please read them - and if you aren't sure - just ask, we are ALWAYS happy to help!  

Again, we are often able to accommodate Rush Orders if you have inquired, and we have agreed prior to your purchase.  If you have an urgent deadline please message us and we will do our best to attempt to accommodate your request, but cannot guarantee that we will be able to do so unless this arrangement is made with us ahead of time prior to order being placed. 

There are also multiple options of Shipping Upgrades available for purchase at checkout for much faster delivery and we can send an invoice if you would like to upgrade to a faster method post purchase.

You must inspect your piece immediately upon arrival and contact us within 24 hours if there is a wrong shipment or your piece arrives with damage or a defect.

Wrong Item:
If there is a wrong shipment we will make arrangements for shipping the incorrect item back to us and we will send out the correct item to you. 

Damage:
We must be notified within 24 hours of delivery, and if notified after that timeframe, any damage to the item becomes the full responsibility of the buyer.

Please provide photos and explain what happened, and if we determine that the damage occurred prior to leaving our studio, and our fault prior to shipping - we will either replace the piece or assist you with a repair to make it right. We love happy clients!

Please note:

Quality is very important to us, and all items are thoroughly inspected prior to shipping, and are not shipped unless 100% perfect - including all stones and settings. We do not ship pieces with missing or loose stones.

Unavoidably, if the Postal carrier is overly rough with a parcel or it is exposed to severe temperature extremes during shipping it may occasionally (yet rarely) cause a crystal or two to drop from its setting.  

Headpieces and Tiaras are delicate items, and just like the beading and buttons on a wedding gown, there are extras included in our shipments for such moments, and for bumps or drops. With a drop of superglue, a dropped stone can be instantly reset  and replaced in the cup from whence it came - in about one second, and Voila... the piece is back to perfect.

We will be happy to FaceTime or WhatsApp with you to walk you through this process if in the unlikely event this is needed. It's super easy!

I PURCHASED OVERNIGHT SHIPPING OR EXPEDITED SHIPPING, BUT MY ITEM DIDN'T SHIP OUT THE NEXT DAY... WHY NOT?

Purchasing overnight shipping or expedited shipping - i.e. Transit Time of 1-2 Business Days does not automatically mean that the piece will ship out immediately and be there overnight or in 1-2 Business Days from date of ordering.


Transit Time is the amount of time it will take for a parcel to travel to you and arrive after it is dropped at the Post, FedEx, UPS, etc.

Many of our pieces are made to order and bespoke and there is a Shipping / Production Timeframe in every product listing to provide a guideline for when the piece will be ready for shipping. Your piece will ship out when it is finished, and via the method chosen at checkout.

If a rush order is needed- we must be contacted prior to purchase and a rush fee will be incurred if we are able to accommodate the request. We do our best to attempt to accommodate post purchase requests, however this is not guaranteed, and arrangements must be made prior to ordering in order to be guaranteed.


DO YOU TAKE RUSH ORDERS?

Yes, we do often accept them when it's possible. There is a Rush Fee of between $45 - to $55 (depending on what is needed on our end to make the rush order happen for you) and we MUST agree to the need by date before your order is placed via email. 

We very well may be able to accomplish what you need, but sometimes for issues outside of our control regarding obtaining items in time, parts, components, production time needed, shipping options, etc. - some things are possible - some are not. 


If a rush order is needed- we must be contacted prior to purchase and a rush fee will be incurred if we are able to accommodate the request. We do our best to attempt to accommodate post purchase requests, however this is not guaranteed, and arrangements must be made prior to ordering in order to be guaranteed.

If you have inquired about an item arriving by a specific time and we have spoken on Chat or via email... and we have stated as long as the item in question is purchased now, or by xyz timeframe - it will will be able to get to you in time, and then client purchase or action was delayed or not taken, the guarantee of time arrival is null and void.

Please send an inquiry to us if you need a rush order and we will get back with you asap.

I must have missed, or didn't read the Shipping / Production Timeframe I ordered, or leave my wedding / wear date in the order note section of the checkout, or didn't provide correct / full address information... or there was a carrier, customs or weather delay and now my piece was delivered late. Can I cancel my order and get a refund? 

EDEN LUXE Bridal will not provide cancellations, refunds nor allow returns - (except for store credit or exchange to another item - as detailed in "Exchanges") nor allow cancellations, and is not responsible for missed delivery or wedding or photoshoot dates related to weather, pandemics, Acts of God, Buyer non communication of Wedding or Event Dates, Address information Postal or Customs Loss, Postal or Carrier Delays, and Undeliverable Parcels returned to sender due to addresses noted by the Post as incorrect, duty non-payment, parcel refusal, buyer unavailability for signature required deliveries or any other reason.

Please put wear date information in the Order Notes so we can help wherever possible to facilitate your order getting there on time. 

If you have some information for us that will help us make sure your piece is delivered on time and without incident... PLEASE let us know! We are REALLY good at what we do, but we definitely can't read minds. :-) 

We do the sparkly part and once a parcel leaves our studio, we have no control of what happens to it from that point on, and therefore EDEN LUXE Bridal does not assume liability and will not provide refunds nor allow returns, and again - is not responsible for missed delivery or wedding dates related to pandemics, acts of God, Buyer non-communication of Wedding / Event / Wear Dates, Postal or Customs Loss, Postal or Carrier Delays or Undeliverable Parcels returned to sender due to addresses noted by the Post as incorrect, Duty / Customs non-payment, or parcel refusal or unavailability for signature required deliveries. 

IF MY PARCEL IS LOST OR DELAYED BY THE CARRIER OR HELD UP IN CUSTOMS, CAN I HAVE A REFUND OR CANCEL MY ORDER?

EDEN LUXE Bridal will not provide refunds nor allow returns or cancellations, and is not responsible for missed delivery or event dates related to Postal or Customs Loss, Acts of God - (i.e. Tornados, War, Pandemics, etc.) Delayed or Undeliverable Parcels, and returned to sender due to addresses noted by the Post as incorrect, or tax or duty non-payment by the buyer, or parcel refusal.

Buyer is responsible for any reshipment charges of Parcel returned to Sender, and any Postal charges charged to Seller for return of Undeliverable Package.

If a parcel is returned to us and Buyer chooses not to purchase reshipping of said parcel; a Store Credit for original amount of item, minus any shipping fees and postal charges will be provided, Refunds will not be processed.

Parcel Loss is a rare occurrence... 

USA Parcels are shipped with insurance, and International Parcels are NOT shipped with insurance. If you feel that you would like your International Parcel shipped with insurance -  you must let us know prior to shipping so we can send you an invoice to cover it.  

If Shipper has lost or damaged the Parcel and INSURANCE has been PURCHASED by the Buyer, a claim can be submitted to the Post by the SELLER.

If claim is approved by the Post, and refunded to EDEN LUXE Bridal by the Post, ONLY THEN a replacement item will be reshipped if available and time permits prior to your event... If claim has been covered and time does not permit re-shipping prior to your event - BUYER will receive SHOP CREDIT to be used within 1 year of date of original purchase only for the amount of the item purchased, minus any shipping charges.

Domestic shipping costs do include insurance to help protect your investment against loss, and clearly provable Postal related damage. i.e. the package arrived crushed or the package was entirely lost prior to carrier documented delivery. 

We are not responsible for parcels stolen from your delivery area after they are marked as delivered by carrier. 

Please Note: EDEN LUXE Bridal is not liable for International Parcel loss either by Carrier or Customs, and only if Insurance has been purchased by the Buyer at time of checkout then the parcel is covered for shipping loss and replacement of item.  We strongly urge protecting your investment from loss with purchase of shipping insurance.

THE TRACKING INFORMATION SHOWS MY PACKAGE WAS OFFICIALLY DELIVERED, BUT NOW IT'S GONE MISSING. WILL I GET A REFUND OR A NEW REPLACEMENT ITEM?

EDEN LUXE Bridal is not liable for and unable to provide refunds for missed delivery dates due to USPS or other Carrier or Customs Delays, nor able to provide replacements for items that have been marked "delivered" per the Carrier... but for whatever reason have not been received by the Buyer due to package theft, loss or any other reason.  It is the buyer's responsibility to make sure to provide a safe delivery address.  

Unfortunately, if your package is lost or stolen after it has been scanned as delivered by the Post or other Carrier, any insurance claim will be denied  as the shipping insurance indemnity ends when the parcel is scanned as delivered by the carrier. It is the responsibility of the buyer to provide a safe place for delivery.  Just let us know! Happy to help!!!!

If you require "Signature Delivery" you must leave us a note at checkout, so we can make sure that we are able to prepare your parcel appropriately.

We do NOT prepare labels with Signature Delivery as rule for items less than $400 unless requested by buyer due to numerous buyer complaints related to the inconvenience of having to run an extra errand to the Post. 

International Shipping (Outside of US)

Regardless of the shipping method Customs will still need to clear the parcel. Please allow an additional few to several days for your country's Customs clearance process. 

Please note that the USPS, DHL, UPS, FedEx and EDEN LUXE Bridal have no control over the Customs process, regulations, processing timeframes, or duties that may or may not be charged by your Country's Government; and if charged, those duties and taxes are always the responsibility of the buyer.

DO I HAVE TO PAY A DUTY TAX OR CUSTOMS FEE?

Any additional customs fees, duties and/or taxes imposed by the government of the destination country that may be due, and collected by carrier upon delivery on international shipments are always the sole responsibility of the buyer.

They will be collected upon arrival by the carrier delivering your parcel and they submit them to the appropriate governmental organization.

We do not prepay, nor collect any duty / taxes for international clients. If you have any questions about potential duties that may be due upon delivery, please contact your local customs office. 

Additionally, as of July 1, 2021 - due to newly instituted Brexit trade / duty laws in the UK, regrettably we are no longer able to accept orders UNDER £135 (approximately $185 USD) from UK clients only... any amount OVER £135 is allowable.

We LOVE our UK Clients, but as a small exclusive atelier unfortunately we are just unable to manage all of the insanely complex newly instated taxation laws and processes now required due to Brexit. 

WHY WE DON'T COLLECT AND PREPAY DUTIES FOR CLIENTS:

We are a small exclusive US Atelier that focuses on gorgeous crowns and jewelry and assisting our clients with creating the most beautiful wedding day looks... without a large staff of helpers, and teams of accountants specializing in International Tax Law.

Before you decide to be annoyed with us for that...

The companies that say they ARE paying them for you - just charge you a ton more money up front for the products on top of their profit margin and then pay them out of that.

(But guess what?... You are STILL paying them.)

OR

A company collects the duties and customs taxes from you at checkout, and then submits them to the governmental agencies themselves. (Again... you are STILL paying your countries Duties and Taxes.)

And then... that company charges a lot more money for their products to be able to afford the cost of all of the people to help them be compliant with proper accounting and handle the tax submissions to every country on the planet and deal with international tax law, and and all of the additional processes that need to be handled and kept track of.

OR

We could just let the multibillion dollar delivery companies like FedEx, Royal Mail, UPS, and DHL who have customs experts coming out of their ears - handle it and collect the proper amount on delivery. I like to keep things as simple and cost efficient as possible and not have to charge clients way more in order to hire those teams.

IF I DIDN'T READ THIS OR I DECIDE I DON'T WANT TO PAY DUTIES AFTER I PLACED MY ORDER, CAN I HAVE A REFUND OR CANCEL MY ORDER?

Refunds and cancellations are not processed due to client refusal of parcel in order to not pay duties, nor for a change of mind about the concept of their own country requiring duties or customs fees that are charged by the country of delivery, nor clients either not reading, or mis-reading that we do not collect duties from you or pre-pay them for you, and that your country may require you to pay them upon delivery.

Any additional duties and/or taxes that may be due upon delivery on international shipments are always the sole responsibility of the buyer.

WHAT HAPPENS IF I REFUSE THE PARCEL BECAUSE I DIDN'T READ ALL OF THE INFORMATION LETTING ME KNOW ABOUT CUSTOMS, AND I'M UPSET MY COUNTRY IS CHARGING ME A CUSTOMS FEE. CAN I CANCEL MY ORDER OR HAVE A REFUND?

We will NOT process a cancellation or refund because duties were not paid, and the parcel was sent back to us and the client has decided to obtain a piece locally instead. A store credit via an emailed gift card will be sent to the client in such a case. Please note: Bespoke / Custom items will not be refunded, nor will a store credit be issued if items are forfeited by client refusal to pay customs or duties charges.

You also may purchase reshipping for us to reship the package back to you again if it winds up back here. If the Buyer CHOOSES NOT to purchase reshipping of a returned parcel for refusal to pay duties, store credit for original amount of item, minus shipping fees and any postal charges will be issued, and must be redeemed within 1 year from the original date of purchase. 

Again, any additional duties and/or taxes that may be due and collected by carrier upon delivery on international shipments are always the sole responsibility of the buyer.

CAN YOU PLEASE JUST MARK MY PARCEL AS A GIFT SO I DON'T HAVE TO PAY MY COUNTRIES CUSTOMS FEES IF THEY ARE CHARGED?

EDEN LUXE Bridal will not change the amount or classification shown on the package to show a lesser price to help you avoid customs charges if they are charged in your area. 


Refunds and cancellations are not processed due to client refusal of parcel in order to not pay duties, nor for a change of mind about the concept of their own country requiring duties or customs fees that are charged by the country of delivery, nor clients either not reading, or mis-reading that we do not collect duties from you or pre-pay them for you, and that your country may require you to pay them upon delivery.

Any additional duties and/or taxes that may be due upon delivery on international shipments are always the sole responsibility of the buyer.

Product Information and Care

To keep your Tiara, Crown or Headpiece looking as 100% Perfect as it was before it left our studio... keep it stored in a cool dry place in the original Keepsake Box that it came in and handle it with care and gently.

Just like your engagement ring... it should be handled with care so the stones don't inadvertently come loose and fall out. Rough usage or dropping it may cause crystals to be knocked out of their settings.

A Tiara or Crown is a piece of jewelry and obviously must be cared for accordingly. 

Store your pieces in its original packaging in a cool dry place away from direct sunlight.

Position pieces into their original shape during storage. FOR THE LOVE OF GOD... DO NOT let your hairdresser SPRAY HAIRSPRAY ANYWHERE NEAR your Headpiece for GOODNESS SAKE! It 100% WILL cause a film over the crystals which will make them look dull, and the chemicals may cause the metal to oxidize and tarnish. Tarnish can be wiped away with a Jewelry or Silver Polishing Cloth available pretty much everywhere, but prevention is best!

Please note: Slight variances are inherent in items that are hand wired and handmade due to the very nature of something being handmade. Additionally, in a hand wired headpiece or piece of jewelry we may occasionally need to substitute a small element in the construction of a hand wired piece - due to exact same leaf, flower component crystal shape, etc. becoming unavailable when that batch is created.

This doesn't often occur but in that case, a similar sized and shaped leaf, floral or crystal shape element may need to be substituted if original component is unavailable. These slight variances do not markedly change the overall appearance of the piece and are not considered defects. They are what makes each hand wired piece unique and made just for you.

Some examples of hand wired items include - but not limited to are our: Genevieve Tiara, Penelope Earrings, Lauryn Tiara, Olivia Tiara, Dorien Earrings, Ranier Tiara, Alison Tiara, Lorna Headpiece, etc.

I BROKE MY ITEM WHEN I WAS USING OR WEARING IT, BUT I COULDN'T HAVE POSSIBLY DONE ANYTHING TO BREAK IT, SO IT MUST HAVE BEEN DEFECTIVE... WILL I GET A FREE REPLACEMENT OR A REFUND?

No. All items are very carefully inspected for any defects prior to shipping, and are sent out ONLY if they are 100% perfect and carefully packed to protect your beautiful Bridal Adornments in transit to their new home.

As an Artisan and not a "big box retailer" EDEN LUXE Bridal is unable to be responsible for any replacement or refund for items that have been broken or damaged by the buyer during use, or attempted use. 

Handmade Bridal items are made from costly materials and are very delicate, any items broken during use or attempted use, will necessitate replacement via REPURCHASE of the item, EDEN LUXE Bridal will NOT replace the item at no charge.

If your piece arrives damaged, we must be notified within 24 hours and please provide photos and we will address it on a case by case basis, and if in the rare case a defect escaped our extremely thorough inspection - we will either replace the piece or come up with a workable solution to make it right. We love happy clients! 

Pricing

I BOUGHT AN ITEM PRIOR TO, OR JUST AFTER A SALE. CAN I STILL HAVE THE SALE PRICING EVEN THOUGH THE SALE IS OVER, OR A PRICE ADJUSTMENT?

Sale pricing is only applicable DURING a sale, and not adjustable towards past or future purchases, so please enjoy sale pricing while the sale is active. We do not adjust discounts or prices on items purchased on other platforms, i.e. from our Etsy shop. 

Only one Discount Code is able to be used at a time on a purchase.

Bespoke Items, Clearance Items, Gift Cards and Parure Suites are NOT included in sales unless specifically noted that they are included.

Parure Suites are already priced at 25% off as they are specific items that are bundled into a discounted suite. If a discount code is inadvertently used by a client on a purchase of a Gift Card, Parure Suite or Bespoke item, client will be invoiced for the remainder of the funds due on the purchase of that non sale pricing allowable item.

Sale pricing also does not apply to purchase of Bespoke / Custom items, Gift Cards, nor items from Sale / Clearance Section.

Additional Customer Service Assistance

Of course we can!

Just send us an email or Message us on Chat, or text or call us on WhatsApp +1 954-907-5440. We are ALWAYS happy to help.  

The absolute fastest way to reach us and for a response - is via Email or Text / WhatsApp +1 954 907 5440.

Please note: We are on Eastern Time and will respond to calls and messages from 10am - 6pm ET. M-F. Please allow 24-48 hrs for a response during high wedding season - Jan - Oct.

Vintage Rings and Fine Jewelry

These polices are applicable to all ring and fine jewelry purchases only. Bridal Accessories and non-fine jewelry items are covered under regular store policies as detailed.

By placing your order you acknowledge, agree & accept all of the EDEN LUXE Bridal policies and acknowledge, agree and accept that all ring and fine jewelry orders fall under the terms as outlined within our policies marked Ring and Fine Jewelry Policies.

DAMAGE:

• If there is any damage to your ring when you receive it, we must be contacted within 24 hours, or client assumes all responsibility of damage.

STEPS FOR SHIPPING A RING OR FINE JEWELRY ITEM BACK TO US:

• Place your jewelry inside its original EDEN LUXE Bridal packaging, and back in the outer shipping box with proper padding so the inner box doesn't move around when shaken. • Affix the prepaid FedEx label to the outside of the larger box and drop it off at any FedEx location. • Please be sure to obtain a FedEx receipt to confirm that the item has been shipped. This receipt will act as your proof of insurance and return shipment. 

• Each ring is documented and photographed before we ship it to you and is double boxed and packed with the utmost care to ensure a damage-free delivery.

• If you need to return an item for ring resizing, a full-refund or website credit, please follow these steps to make sure your package is fully insured. 


• The buyer is responsible for shipping costs both ways for any additional resizing requests after the first initial complimentary sizing at time of purchase.  

• Please email us to obtain an insured FedEx return label which will be e-mailed to you. Please print it out to use on your return shipment Client is responsible for all duties both ways.

• To properly protect your shipment, it needs to be double boxed in the original packaging, with ALL items included with the shipment to you. Rings or Fine Jewelry returned to us without all of the original packaging and included items will no longer be eligible for return or refund.

RING and FINE JEWELRY INTERNATIONAL DUTIES AND TAXES:

Client is responsible for any and all customs charges / duties due upon delivery. Duties are collected at time of delivery by parcel Carrier. We do not collect or prepay duties or customs fees, and we are unable to return duties charged to you by your country as we did not collect them. Your local customs office will need to assist with that, we of course will help assist you in whatever way we can.

You can contact your local FedEx office for an estimate of what (if any) taxes you will be responsible for at pickup.

WHERE DO WE SHIP RINGS AND FINE JEWELRY TO? 


• We ship in the US and to Canada, UK, Australia, New Zealand and most European countries. 

• We ship only to the address registered with the credit card company that was paid with, but please contact us if you would like your package held with FedEx for pickup. 

• Due to a lack of shipping insurance coverage, please see the list below for places that we are not able to ship to.

Please accept our apologies for any inconvenience this may cause. 

Africa 

Central America

South America

Belarus

Bulgaria

Croatia

Czech Republic

Hungary

India

Indonesia

Israel

Kuwait

Lebanon

Mexico

Romania

Turkey


Ukraine
 

RING and FINE JEWELRY POLICIES - RETURNS and EXCHANGES

• Returns on non bespoke / non-custom made fine jewelry items are accepted for a full refund within 5 days from the date you received your ring / fine jewelry item, and we MUST be contacted via email: customerservice@edenluxebridal.com within 5 days of FedEx verified delivery date to let us know you would like to return the item. 

• Once 5 calendar days have passed from date of delivery, non-bespoke and non-custom made items are eligible for exchange / site credit only. 

• If ring is being returned for a refund, the ring must be verified as accepted by FedEx within 7 calendar days from date of delivery to the client - or it will no longer be eligible for refund, and will only be eligible for exchange / site credit - as long as it continues to meet criteria for exchange / site credit as described below.  

• Non Bespoke / Non Custom Items can be exchanged for site credit for up to 14 calendar days from date of FedEx verified delivery. 

• Site credit must be used within 1 year from date of purchase.  • We cannot accept returns or exchanges on any International orders.

• You MUST contact us via email BEFORE you ship any item back to us so that we can arrange for fully insured shipping label. 

• All items must be packed safely and securely in all of the original boxes, with any certifications, appraisals, and paperwork that came with the ring. 

• Once we receive the ring, we will check the condition of the item (it must be in original unaltered condition unless we have resized it for you), and we will issue a refund within 7-10 business days of receipt of the ring. 

• If we have resized a non bespoke / custom ring for you, and you are returning the ring to us, there will be a $395 fee deducted from the amount refunded, used towards exchange, or provided as site credit to cover the resizing and refinishing of the ring. 

• If the ring is NOT returned in the original packaging with security tag attached, or without all paperwork, or NOT in its original condition (i.e.damaged, missing, altered or replaced stones, resized by another jeweler, etc.), it will NOT be eligible for a refund and the ring will be returned to you in the same condition that it arrived back to us and a refund will not be processed. 

• All rings are photographed and documented immediately prior to shipping and during packaging, so there is very clear documentation on how the ring was shipped out as well as during box opening during a return so there is no question on the exact condition of how we have received an item returned back to us.  

• Please note - All Bespoke / Customized fine jewelry pieces purchased are final sale and are not eligible for return nor exchange. 

• Store credits obtained from purchase of non-fine jewelry bridal accessories are not applicable for use as store credit towards purchase of fine jewelry items such as vintage rings, engagement rings, wedding rings, or any other fine jewelry items.  

• Rings paid for on layaway are not eligible for return but can be exchanged, or returned for store credit only within 14 days of receipt as long as items are returned to us in the original packaging with all paperwork and in undamaged / unaltered condition as described above. 


US SHIPPING:

  • Shipping occurs on Monday–Friday, not including US Holidays. 

  • We will not ship to PO Boxes. 

  • Due to insurance regulations, we will ONLY ship to the billing address that matches the credit card used to purchase the ring. If this is not convenient for you, you may request the item to be held at FedEx for you to pickup.

  • If you need overnight shipping, please select "OVERNIGHT SHIPPING" at checkout for an additional fee. Parcels are ONLY delivered Monday through Friday due to insurance requirements.

  • Please note - choosing overnight shipping does not guarantee that your package will arrive the next day due to timeframes required for bank funds processing and ring sizing.

OVERNIGHT SHIPPING: (US CLIENTS ONLY):

• Funds must clear into our account before we will ship your ring out to you. This can take anywhere from 1-5 business days after your order is placed depending on your method of payment and bank processing times.

• However, if you pay via PayPal (thus funds are immediately deposited into our account) and the ring does not need resizing, we can often ship the ring out the next business day. 


  • All US ring purchases ship for FREE via fully insured FedEx Two Day shipping with an adult (21 and over) signature required.

  • You may also request to have the package held at a FedEx location instead for no extra cost. 

  • Prior to shipping your ring will be professionally cleaned and receive a final quality assurance by a Graduate Gemologist / Certified Gemologist Appraiser with over 39 years experience in the estate and fine jewelry industry. 

  • Will ship 1-2 Business Days after purchase and funds clearing from your bank into our account. 

  • Please note, shipping will be delayed by a few days if ring sizing is requested before we send it to you.

INTERNATIONAL ORDERS and SHIPPING:


All International orders are final sale. We are unable to accept returns or exchanges on International orders, due to customs regulations.  

Please note, International Clients will be subject to any taxes or import duties required by their country, and those fees are always the sole responsibility of the buyer. These fees are not included in the purchase price and cannot be prepaid for you by EDEN LUXE Bridal, LLC.


If you need a repair on an International order, please contact us and we will try to refer you to a trusted jeweler in your area.


For all international customers, packages are fully insured and shipped via FedEx for flat fee of $99 USD. 


RING SIZING: 

Intiai ring sizing is complimentary. Most rings can be sized up or down 2 to 2.1/2 sizes. If you are unsure - please ask prior to purchase.

Eternity Bands that have stones all the way around are unable to be resized. We can however provide a quote to recreate the vintage ring in your size with new materials.